Ask Marnie

E3Synergy has developed a software support initiative designed to provide our Prolog client base with one-on-one support from one of the nation’s most respected and knowledgeable experts on Prolog Manager.

Here’s how it works …

  • Click on the ASK MARNIE button above
  • Fill out your question on the form provided and submit
  • Marnie will contact you via phone or email to discuss the issue and offer an answer or recommendation
  • She will also enroll you in her Tips and Tricks subscription that offers you real-life answers to many of the common issues experienced by the Prolog user base. A new Tips and Tricks email will be sent out every 2 weeks to those who are subscribed

What does it cost?

  • Free for the first 15 minutes. We estimate that 75% of the questions can be answered in this time frame.
  • For those issues that take longer or will require extensive research and follow-up, Marnie will notify you of this and provide a scope of effort for your approval or dismissal. Her normal hourly consulting rate would be applied and billed. We could also set up a bank of available time for those of you who would rather budget.
  • Either way, you get top-notch support and you can decide if the issue is worth pursuing or not. No cost for the Tips and Tricks subscription.

We recognize that those of you who are on SSM support with Meridian can call Meridian technical support and receive support from its staff. We simply offer an alternative. Many users find that working with an experienced support partner that is familiar with your company setup, familiar with many of your procedures, familiar with your security, and most important, familiar with what you are trying to accomplish due to industry knowledge … well, it’s worth the price. Most times it won’t cost you a dime. In many cases, Marnie will work with you right at your desktop via GOTO Meeting so she can see exactly what you are seeing.

For those of you who don’t know, Marnie recently authored the recent Prolog 2008 courseware being taught nationwide by Meridian and its channel partners. So when we say she wrote the book on Prolog, we mean it literally.

Give it a try. Win-win for you and your Prolog users. Next time you have a Prolog problem …

ASK MARNIE.